PATIENT ACCESS SPECIALIST (Emergency Department Admissions Clerk)
12 Hour Shifts, Days/Nights/Weekends/Holidays
Experience, Knowledge and Skill Required
High School Diploma; One year of previous experience in healthcare field or customer service required, experience in healthcare admissions, registration, or billing preferred. College degree can be substituted for experience. Must complete medical terminology course within first year, unless previously completed. Prefer Certified Healthcare Access Associate (CHAA) .
Specialized or Technical Education Required
Medical Terminology desired; ability to communicate over the telephone; excellent customer service skills. Must be able to interpret complex documents related to insurance benefits. Must be able to read and understand physician's referrals. Requires judgement to accurately establish patient identity, assign insurance information according to payer and facility guidelines, associate orders with scheduled services. 3. Intermediate computer skills required; ability to operate a computer using Word, Excel, and email, fax machines, printers, and copiers.
Manual or Physical Skill Required
Must have considerable hand-eye coordination to operate a computer. Must be able to sit or stand for long periods of time. Must be able to bend or squat to patient's level. Must be able to lift and carry supplies to department and to equipment (example: reams of paper to copiers/fax machines).
Physical Effort Required
Must possess good physical health. Required to sit and/or stand for long periods of time. Motor coordination and manual dexterity are necessary. Strength: Light; Push: Occasionally; Pull: Occasionally; Carry: Occasionally; Lift: Occasionally; Sit: Constantly; Stand: Occasionally; Walk: Occasionally